Purpose: To lookup the details of a single transaction based on specific search criteria.
Procedure:
Click on View then Transaction Lookup
Click on the Application ID on which you want to do the lookup eg. Live or Test
Select the Date on which the transaction took place by changing the default date or by clicking on the calendar icon next to the date. If you are not 100% sure of the date, you are able to search in a range of up to + or – 2 days of the date you have selected by changing the 0 default to 1 or 2 in the +/- Days drop down next to the date.
You then need to enter either the Transaction Index or the Merchant Reference number. If you do not have either of these numbers you are able to enter either the full credit card number or a partial (first four numbers …….. last four numbers) AND the amount. Click on Search.
The result/s (summary) will be displayed on screen. Click on the summary of the transaction to obtain all the details pertaining to the selected transaction.
Note:
When using a partial credit card number, the number of decimal points between the first four and last four numbers is very important and is related to the card type.
- Visa/MasterCards must have 8 decimal points between the first four and last four numbers.
- American Express must have 7 decimal points between the first four and last four numbers and
- Diners Club must have 5 decimal points between the first four and last four numbers.
The result/s (summary) will be displayed on screen. Click on the summary of the transaction to obtain all the details pertaining to the selected transaction.
