A merchant with a doubt of the current status of a transaction can determine its status by:
- Performing a “Transaction lookup” within iVeri BackOffice
- Download a “Reconciliation file” (can be automated with iVeri FileTransfer) and compare records.
- Check an immediate notification mechanism (such as email for iVeriBatch clients, and SMS for iVeri Voice clients)
- Look in the logs for an exception message containing details of a misconfiguration or a coding error.